The AutoDeal Awards 2024: Celebrating excellence in the auto Industry

The results are in: the 2024 AutoDeal Awards have officially crowned the best dealerships, agents, and brands that have gone above and beyond in delivering top-tier customer service and outstanding sales performance. This year’s winners have set new benchmarks in the industry, proving that dedication and excellence always shine through.

The voice of the people has spoken, and the BYD Atto 3 emerges as the winner of the Consumer Choice Award. With its impressive balance of efficiency, technology, comfort, and overall value for money, the Atto 3 has won over both experts and real-world owners, proving itself as a standout model in today’s market.

What makes the Atto 3 special? For starters, it’s built on BYD’s e-Platform 3.0, designed specifically for EVs, which allows for a spacious cabin, optimized weight distribution, and strong efficiency. It’s powered by BYD’s advanced Blade Battery technology, known for its superior safety, longevity, and energy density. The Atto 3 also delivers strong real-world range, with up to 480 km on a single charge (WLTP-rated), making it practical for both city and highway driving.

When it comes to providing exceptional digital customer service, Ford Philippines continues to lead the way. Their responsiveness, efficiency, and commitment to customer engagement have earned them the Online Customer Service Award, solidifying their reputation as a brand that values every interaction, both online and offline.

Ford stands out with its proactive approach to digital support, offering quick and helpful responses across multiple platforms, including social media, live chat, and email. Their user-friendly website and FordPass app further enhance the experience, allowing customers to schedule service appointments, access vehicle information, and get real-time updates with ease.

Beyond speed and convenience, Ford’s digital customer service is built on transparency and reliability. Whether addressing inquiries, assisting with aftersales concerns, or guiding customers through the buying process, Ford ensures that each interaction is smooth, informative, and customer-focused—raising the bar for online service in the automotive industry.

After a car leaves the dealership, the customer experience doesn’t end—it’s just beginning. That’s why Mazda takes home the Best Aftersales Satisfaction award this year. Known for its seamless servicing process, transparent pricing, and high customer satisfaction ratings, Mazda continues to excel in keeping owners happy long after their purchase.  

One of Mazda’s standout aftersales perks is its industry-leading 5-year Free Periodic Maintenance Service (PMS) program. Unlike most brands that require customers to pay for regular servicing, Mazda covers the cost of maintenance for the first five years or 100,000 km, whichever comes first. This includes labor, parts, and fluids, ensuring hassle-free ownership and predictable running costs. It’s a major reason why Mazda owners report high satisfaction, knowing their vehicles are well cared for without unexpected expenses.

Leading the pack in dealership excellence, Suzuki Auto Lipa takes home the prestigious Dealer of the Year award with a stellar conversion rate of 28.52%. Right behind them, Isuzu CDO secures second place with a 20% conversion rate, while Nissan Valenzuela rounds out the top three with an 18.75% conversion rate. These dealerships have proven their ability to turn inquiries into successful transactions, setting the bar high for the competition.

Here are the top three AutoDeal Dealers of the Year:

• Suzuki Auto Lipa - 87 Sales (28.52%)
• Isuzu CDO - 52 Sales (20%)
• Nissan Valenzuela - 18 Sales (18.75%)

Congratulations to Marianne Dela Vega of Suzuki Auto Lipa, who has once again secured the Agent of the Year title with a remarkable conversion rate of 39.80%. Following closely behind are CK Mendoza of Nissan Camsur with a 25.86% conversion rate, and Erick Magat of Isuzu CDO, who closed with a 23.03% conversion rate. These top-performing agents have demonstrated exceptional skill and dedication, helping customers find their perfect vehicles with ease.

Here are the top three AutoDeal Agents of 2024:

• Marianne Dela Vega, Suzuki Auto Lipa - 82 Sales (39.80%)
• CK Mendoza, Nissan Camsur - 15 Sales (25.86%)
• Erick Magat, Isuzu CDO - 44 Sales (23.03%)

The 2024 AutoDeal Awards have once again highlighted the best of the best in the automotive industry. As brands, dealerships, and agents continue to push the boundaries of excellence, one thing is clear—the drive for quality service, innovation, and customer satisfaction remains stronger than ever.

Congratulations to all the winners. Stay tuned for another year of industry-leading achievements, and here’s to even greater milestones in the future.