Nissan Philippines inaugurated its new service center in Cebu. The new building is part of the Japanese company’s commitment to delivering excellent and reliable after-sales services. The service center works in tandem with three dealerships in Cebu to service the various Nissan vehicles on the island.
The new service center will be managed by the Gateway Group. It’s the second and largest of its kind for the company in the country. The center houses 33 work bays and has a floor space of 5,300 square meters. The building is located along V. Rama Ave., cor. P.Abella St., Cebu City. Nissan says that the service center guarantees premium work quality and assures customers that serviced units will be delivered on time.
The service center not only boasts its large floor space but its technology as well. It’s the first in the Visayas region to feature digitized electronic job control boards. These provide real-time updates on the status of the vehicles being serviced. A great addition to help customers keep up with the progress of their vehicle.
On top of being a service center, Nissan’s Customer Assistance Center (NCAC) is also found at the location. NCAC provides 24/7 roadside assistance for Nissan vehicle owners. Other services are available in the center, such as body and paint on top of the standard general to light repair services.
Customer satisfaction does not only happen when the customer buys the vehicle it should continue throughout the entire duration of the customer’s ownership of Nissan
The Japanese brand has been adding more dealerships to its lineup. In the months of September and October alone, the company opened up three new dealerships nationwide. The brand currently has 44 dealerships across the country and that number is sure to grow over the coming year.