Starting May 16, 2020, Nissan Philippines has begun to reopen its dealership doors to customers in select areas. The Japanese brand has already restarted its dealership operations in Sucat, Westgate Alabang, Clark, Batangas, Dasmarinas, Lipa, San Pablo, Southwoods, Sta. Rosa, and Bohol. On May 18, 2020, it also opened its other facilities in Global City, Commonwealth, Matrade, North EDSA, Pasig, OTIS Manila, Quezon Avenue, Shaw, Pangasinan, Baliuag, Cabanatuan, Marilao, Pampanga, Taytay, Sumulong Highway, Bacolod, Iloilo, Zamboanga City, Davao, Matina, Tagum, and in Baguio for vehicle servicing only.
These dealerships that are open in Modified Enhanced Community Quarantine (MECQ) and in General Community Quarantine (GCQ) areas will resume their sales and service operations following the guidelines set up by the Philippine government. However, dealerships that are located in Enhanced Community Quarantine areas (ECQ) will still have their operations suspended inline with the local government’s guidelines.
The Japanese brand states that in order to ensure the health and safety of its employees and its customers, it's dealership facilities will be practicing regular disinfection protocols. These facilities will also observe physical distancing within the dealership premises and operations. These open dealerships will be practicing wall to wall disinfection of facilities followed by three-times-a-day sanitation of the facility. Dealer personnel will also be provided with personal protective equipment (PPEs) in the workplace. These PPEs include face shields, face masks, and disposable gloves. Customers are requested by Nissan to wear PEEs when entering the dealership premises, for those who do not have, the Japanese brand will be providing free face masks and plastic gloves. Other measures such as contactless temperature checks, daily health monitoring of symptoms for employees, and limiting the number of people inside the dealership will also be implemented.
These safety measures and social distancing guidelines will also be implemented in the sales and service operations areas as well. This covers activities such as test drives, product demonstrations, vehicle maintenance, and delivery. It will also cover roadside assistance, as well as marketing activities. Test drives will be limited to two people only including the driver. Customers who have scheduled an appointment prior to visiting shall be prioritized over walk-ins. Nissan states that moving into the “new normal” will be more stringent with its vehicle disinfection and sanitation procedures.