OMODA & JAECOO Philippines rolls out 24/7 roadside assistance

OMODA & JAECOO Philippines is adding another layer of support for owners through its Roadside Assistance (RSA) Program, an after-sales service offered under OJ Care, the brand’s dedicated customer care program.

The RSA Program is intended to help eligible customers deal with common roadside problems, including vehicle breakdowns, flat tires, and discharged batteries. Assistance includes emergency towing to an authorized dealership, battery jump-starts, minor technical support at the vehicle’s location, and help with flat tires. OJ Care can also coordinate with the nearest authorized OMODA & JAECOO dealership if a vehicle needs further inspection, repairs, or technical assistance.

Roadside assistance is available across a wide range of areas in the Philippines, covering Metro Manila and several provinces across Luzon, Visayas, and Mindanao.

Areas covered by OMODA & JAECOO’s roadside assistance are:

Covered areas:

• National Capital Region (NCR)
• Cordillera Administrative Region: Abra, Apayao, Benguet, Ifugao, Kalinga, Mountain Province
• Region I: Ilocos Norte, Ilocos Sur, La Union, Pangasinan
• Region II: Cagayan, Isabela, Nueva Vizcaya, Quirino
• Region III: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, Pampanga
• Region IV-A: Cavite, Laguna, Batangas, Rizal, Quezon
• Region IV-B: Occidental Mindoro, Oriental Mindoro, Palawan
• Region V: Albay, Camarines Norte, Camarines Sur, Sorsogon
• Region VI: Aklan, Antique, Capiz, Iloilo City, Negros Occidental (Bacolod)
• Region VII: Tacloban City, Cebu, Bohol, Negros Oriental
• Region IX: Coverage listed in the provided program information
• Region X: Bukidnon, Misamis Occidental, Misamis Oriental, Cagayan de Oro City
• Region XI: Davao del Norte, Davao del Sur, Davao Oriental, Davao City
• Region XII: South Cotabato (General Santos City)
• Region XIII: Agusan del Norte, Agusan del Sur, Surigao del Norte, Surigao del Sur

Excluded areas due to security and safety risks include:

• Lanao del Norte, except Iligan City
• Lanao del Sur
• North Cotabato
• South Cotabato, except General Santos City
• Maguindanao
• Sultan Kudarat
• Sulu
• Tawi-Tawi
• Basilan
• Zamboanga del Norte
• Zamboanga del Sur, except Zamboanga City
• Zamboanga Sibugay
• Compostela Valley
• Catanduanes
• Masbate
• Samar Island
• Sarangani
• Batanes Island
• Romblon Island
• Marinduque
• Guimaras
• Camiguin
• Siquijor

The service is available 24 hours a day, seven days a week through the OMODA & JAECOO Roadside Assistance Hotline at (02) 8876-1476. Customers requesting assistance are advised to provide their vehicle details, current location, and a brief description of the issue so the appropriate support can be arranged.

Coverage remains subject to the RSA Program’s terms and conditions, service availability, and the customer’s location. For eligible owners, the program provides an additional avenue for getting help when an unexpected problem occurs on the road.