In Ford Philippines’ latest effort to improve its customer service capabilities, the company has launched a live chat support service to cater to customers visiting its website.
The “Click to Chat” support feature on Ford’s website allows customers to communicate with customer support agents in real-time to address a variety of concerns, from sales inquiries to service concerns and requests. The new feature, available on both desktop and mobile, reportedly gives Ford the platform to reach more customers in an increasingly digital age.
Ford says Click to Chat is available from Mondays to Fridays, 8 AM to 6 PM. Outside these hours, customers will see a “Leave a Message” button instead, where a customer service agent will get back to them as soon as possible.
One of our key priority areas this year is to enhance our customer-facing processes and systems to increase efficiency and agility in the way we operate. Click To Chat was introduced as we continue to recognize that convenience and getting real-time support and access to Ford is important for our customers,” shares Mike Breen, managing director, Ford Philippines. “With Click to Chat, we have an innovative feature that extends our customer service operations on the digital space to ensure we are able to listen and respond to our customers’ queries.
Engine and chassis stenciling no longer a requirement according to the LTO / News
The LTO passed memorandum no. JMT-2023-2399. Engine and chassis stenciling for registration renewal are no longer needed.
BMW Philippines unveils its newest wagon: The 2023 3 Series Touring / News
SMC Asia Car Distributors Corp has unveiled the BMW 3 Series Touring in three different variants for the Philippines.
The OMODA 5 EV is also coming to the Philippines later in 2023 / News
The OMODA 5 EV will be coming to the Philippines in the fourth quarter of 2023 along with the OMODA and JAECOO brands.
Cheapest cars under P700,000 in the Philippines
Oct 20, 2022
First car or next car, the Ford EcoSport is a tough package to beat
Jun 18, 2021
Car Maintenance checklist and guide – here’s everything you need to know
Earl Lee · Jan 12, 2021
Most fuel efficient family cars in the Philippines
Bryan Aaron Rivera · Nov 27, 2020
2021 Geely Okavango — Everything you need to know
Joey Deriquito · Nov 19, 2020
Family cars in the Philippines with the biggest trunks
Jul 20, 2022
Head to head: Toyota Rush vs. Suzuki XL7
Joey Deriquito · Oct 28, 2020
Why oil changes are important for your car
Earl Lee · Nov 10, 2020
2021 Kia Stonic — What you need to know about it
Joey Deriquito · Oct 16, 2020
Top 7 tips for buying a used car in the Philippines
Joey Deriquito · Nov 26, 2020