Ford Philippines adds 'Click to Chat' feature for live customer service

In Ford Philippines’ latest effort to improve its customer service capabilities, the company has launched a live chat support service to cater to customers visiting its website.

The “Click to Chat” support feature on Ford’s website allows customers to communicate with customer support agents in real-time to address a variety of concerns, from sales inquiries to service concerns and requests. The new feature, available on both desktop and mobile, reportedly gives Ford the platform to reach more customers in an increasingly digital age.

If you wish to try Click to Chat for yourself, this is how to do it. Visit the Ford Philippines website and click the “Live Chat” button on the right-hand side of the page. Then, you will be prompted to enter key information, including your name, email address, 11-digit mobile number, and city or province. Then, you will be asked if you currently own a Ford vehicle and if you have a service-related concern. Once you accept Ford’s privacy policy statement, you’ll be connected with a live customer service agent.

Ford says Click to Chat is available from Mondays to Fridays, 8 AM to 6 PM. Outside these hours, customers will see a “Leave a Message” button instead, where a customer service agent will get back to them as soon as possible.

One of our key priority areas this year is to enhance our customer-facing processes and systems to increase efficiency and agility in the way we operate. Click To Chat was introduced as we continue to recognize that convenience and getting real-time support and access to Ford is important for our customers,” shares Mike Breen, managing director, Ford Philippines. “With Click to Chat, we have an innovative feature that extends our customer service operations on the digital space to ensure we are able to listen and respond to our customers’ queries.

Ford Philippines Press Release