Ford Philippines adds 'Click to Chat' feature for live customer service

In Ford Philippines’ latest effort to improve its customer service capabilities, the company has launched a live chat support service to cater to customers visiting its website.

The “Click to Chat” support feature on Ford’s website allows customers to communicate with customer support agents in real-time to address a variety of concerns, from sales inquiries to service concerns and requests. The new feature, available on both desktop and mobile, reportedly gives Ford the platform to reach more customers in an increasingly digital age. 

If you wish to try Click to Chat for yourself, this is how to do it. Visit the Ford Philippines website and click the “Live Chat” button on the right-hand side of the page. Then, you will be prompted to enter key information, including your name, email address, 11-digit mobile number, and city or province. Then, you will be asked if you currently own a Ford vehicle and if you have a service-related concern. Once you accept Ford’s privacy policy statement, you’ll be connected with a live customer service agent.

Ford says Click to Chat is available from Mondays to Fridays, 8 AM to 6 PM. Outside these hours, customers will see a “Leave a Message” button instead, where a customer service agent will get back to them as soon as possible.