Buying a car is easy, maintaining it could be a challenge if you don’t have the right parts. If something breaks and you need a replacement right away, you might be left with a car that is less than perfect or not working at all. Prior to 2018, the Kia brand was a bit notorious for not having the necessary parts on-hand. This led to a certain level of skepticism on the brand from many customers, as well as a sense of wariness on the reliability and parts availability of its models.
However, when the brand was acquired by AC Motors in 2018, we saw a resurgence in interest and trust in Kia. The company now boasts about its stockpile of parts and improved service. There are several key implementations that Kia has made to heavily improve its aftersales service and its reputation in the industry. Here are just a few of the enhancements that were made known over the years.
Stockpile of parts
If you notice in our Kia Stonic photos, the backdrop looks like a warehouse, and that’s because it is Kia Philippines’ stockpile of parts. AC Motors heard the complaints and addressed them by bringing in parts that will be needed by customers throughout the lifespan of the vehicle. The brand has also brought in parts that will be needed for various other repair jobs.
When AC Motors took over the distributorship of Kia in 2018, I was shocked to learn that one of the most common complaints was the lack of spare parts. Our team had to do something. It might have taken a while, but I think we’ve solved the problem.
With its partner, DHL, Kia is able to bring parts into the country quickly. The average lead time for a major part that’s shipped from overseas is 7 days or 1 week. That means that if something happens to your car and you need a part ordered in, you don’t need to wait months to get your car fixed. This logistics system applies for parts that are not currently on-hand at the dealership or at the warehouse, so your mileage may vary depending on how big the part is.
Parts for older models
Customers in the past, after buying and using their vehicles for a while, encountered several problems with supply after years worth of wear and tear. A lot of irate conversations and dealings were noted, but so far Kia’s reputation has improved.
Kia also stated in the past that the brand will provide parts for their older cars like the Kia Soul, the previous generations of the Picanto, Forte, and Sorento among other nameplates and models.
A better dealership network
AC Motors is committed to expanding the dealership network of Kia Philippines. The company is also determined to increase its market share in the country with more dealerships and service centers that are ready to serve Kia owners wherever they may be. With over 40 dealerships and counting, in the coming years you won’t have to scramble looking for a showroom or service center since there is a Kia in almost every part of the Metro, and in major cities and centers throughout the archipelago.
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