Mazda takes top spot for after-sales satisfaction for the second year in a row

When it comes to Japanese car brands, Mazda stands out as a cut above the rest. While many automakers focus on affordability and practicality, Mazda has carved out a niche for itself by delivering a premium experience at an accessible price point. With cutting-edge technology, exhilarating performance, striking Kodo design philosophy, and a refined, upscale image, Mazda vehicles provide a level of sophistication that few mainstream brands can match.

For the second consecutive year, Mazda has secured the top spot in after-sales service satisfaction, as confirmed by verified AutoDeal buyers. This recognition reaffirms the brand’s commitment to delivering a hassle-free ownership experience. A key factor in this success is Mazda’s industry-leading 5-year free service program, which ensures that every new Mazda owner in the Philippines enjoys worry-free maintenance for half a decade. This unique offering is unmatched by any other brand in the market and plays a significant role in Mazda’s high customer satisfaction ratings.

Numbers don’t lie, and Mazda’s overall satisfaction rating for 2024 speaks volumes. With an impressive score of 96.96%, Mazda outperformed all other big players in the local automotive industry. This rating, based on real feedback from car buyers on AutoDeal.com.ph, highlights Mazda’s ability to deliver exceptional service consistently. For comparison, other leading brands trailed behind, with their scores ranging from 96.75% down to 89.96%.

Once again, Mazda’s 5-year free service plan proves to be a game-changer. With maintenance costs fully covered for five years, owners can enjoy driving their vehicles with zero worries about scheduled servicing expenses—something no other mainstream brand currently offers.

Customer satisfaction in after-sales service is determined by multiple factors, including:

• Value for Money
• Ease of Obtaining an Appointment
• Convenience of Service Location
• Cleanliness and Comfort of the Service Station
• Friendliness and Quality of Service
• Quality of Work
• Work Completed on Time
• Unexpected Additional Costs
• Overall Dealer Rating

Many car owners struggle with these pain points, experiencing long wait times, hidden fees, and subpar customer service. However, Mazda eliminates these frustrations by offering a seamless service experience. 

As a proud owner of two Mazdas—a 2018 Mazda 3 and a 2023 Mazda 2—I can personally attest to the brand’s after-sales excellence. Not once have I encountered an issue with scheduling, service quality, or unexpected charges. Every visit to the dealership has been smooth, professional, and stress-free—an experience that sets Mazda apart from the competition.

Owning a Mazda has never been more convenient, thanks to the AutoDeal platform. Whether you’re just starting your car-buying journey, looking to upgrade, or simply wanting to book a service appointment, doing so is much easier with AutoDeal, now available for iOS and Android. Getting a quote is as simple as tapping “Get Quote” on the website or app. And within minutes, you’ll receive a personalized offer, making car shopping more seamless than ever.

Mazda and AutoDeal make the perfect pair: Mazda ensures a premium, worry-free ownership experience, while AutoDeal makes car buying easy and hassle-free. If you’re in the market for a stylish, high-performing vehicle with an unbeatable after-sales package, check out Mazda’s latest offerings and get a quote for your dream car today.