In order to entice more customers, Chery Auto Philippines managed to strengthen its after-sales experience for current and soon to be owners all thanks to its wide range of programs and services, as well as the easier accessibility for car parts.
The Chinese automotive brand currently offers on all its models a combined free 3-year Preventive Maintenance Service (PMS), a 5-year general warranty, and a 10-year or 1 million-km engine warranty, which is claimed to be a first for Chery. Apart from that, all vehicles institutionalize Mobile Service as well as a 24/7 Emergency Roadside Assistance.
In conjunction with those services and lengthy warranty programs, Chery Auto Philippines has made car parts more accessible than usual. All thanks to EC Genuine Parts, owners will have access to the brand’s generous inventory and extensive support from its representatives. This should help them satisfy the demand of some customers for their needed mechanical components.
Notably, Chery can also perform car maintenance duties at the comforts of your home, all thanks to its existing EC Mobile Service. This is indeed beneficial during this pandemic, as many people do prefer staying at their houses given the high regard for safety. The EC Mobile Program, which is available for both retail and fleet customers, employs a Gratour MPV with a customized body, allowing it to accommodate a service office equipped with essential tools in order to perform the Preventive Maintenance Schedule (PMS) as well as other mechanical and electrical servicing.
These enticing services and programs are then topped up with added certainty, as the 24/7 Roadside Assistance includes Emergency Towing Assistance and arrangement of minor roadside or onsite repairs. In case the vehicle cannot be repaired within 48 hours and the breakdown or accident occurred outside of Metro Manila or at least 45 km away from a provincial residence, this shall be subject to an arrangement of alternative transportation to the destination or arrangement of hotel accommodation. Currently, places covered by the roadside assistance includes Metro Manila, Metro Cebu, Metro Davao, and the major cities of Batangas, Bulacan, Cavite, Laguna, Bataan, Bicol, Olongapo, Pampanga, Pangasinan, Tarlac, Benguet, Cagayan De Oro, Bacolod, Iloilo, Cabanatuan, La Union, Bukidnon, Butuan City, General Santos City, and Zamboanga City.