Sojitz G Auto Philippines Corporation (SGAP), the official distributor of Geely in the Philippines launched the first of its series of weekly Saturday seminars. The Customer Care Clinic, or 3C, is geared towards giving extensive product knowledge and ownership talk to the brand’s customers who have acquired the highly-rated Geely Coolray.
One of the scopes of this program is to orient buyers about Geely’s after-sales services while highlighting the importance of car maintenance.
Over the horizon, SGAP has plans of expanding its dealership network for the convenience of all its customers. The plans are being finalized soon since the only Geely showroom is located in North Edsa. For the time being, the brand assures its customers that after-sales service could be rendered through offsite servicing programs.
The offsite program comprises of a Mobile Service Van, which will be located in several Shell and Unioil gas stations in Metro Manila plus nearby provinces such as Cavite, Laguna, and Pampanga. The availability of this van will be communicated to the customers so that they will know the details and exact date and location their vehicles can be serviced.
A smaller, and more nimble service vehicle that Geely carries is their Mobile Service Bike. The brand provides a 24/7 Roadside Assistance program for its customers for unexpected electrical and mechanical failure. With that being said, the 24/7 Roadside Assistance program includes emergency towing assistance, crane services, minor onsite repairs, and round the clock assistance offered under the service network. Every Geely owner receives a roadside assistance card, and all services are free during the first year of the issuance of the card.
As it is a new brand, one of Geely’s priorities is to gear towards excellence in its after-sales services to assure the peace of mind that consumers deserve.
“With our quality customer service care and superior vehicle specifications, our passion is to provide you satisfaction that will exceed your expectations, making Geely the drive you deserve. It is our obligation to give you and your vehicle the utmost care and assistance from day one and onward,” Mikihisa Takayama said.