Mazda CX-5 diesel

Mazda Philippines has issued a notice of a preventive service campaign for faulty fuel pump motors. The Japanese brand in cooperation with its 19 dealerships nationwide has announced a recall involving the replacement of fuel pump motors in various models in its lineup. The campaign affects a total of 1,838 Mazda units which include the following:

Mazda2 with chassis code DJ/DL (735 units affected)

Mazda3 with chassis code BN (347 units affected)

Mazda6 with chassis code GJ (6 units affected)

Mazda MX-5 with chassis code ND (12 units affected)

Mazda CX-5 with chassis code KF (699 units affected)

Mazda CX-9 with Chassis code TC (39 units affected)

2019 Mazda CX-9

The list of vehicles covered by the special service campaign includes models that were produced between 2017 to 2019. Mazda states that no 202 models are included in the recall. 

As of October 20, 2020, Mazda Philippines has already reached out to owners of these vehicles in order for them to schedule a service appointment. The Preventive Campaign procedure involves the replacement of the fuel pump motor, which is a component of the fuel delivery module (FMD). Mazda states that the entire module itself will not be replaced only the fuel pump motor. The Japanese brand has also stated that the replacement of the part is expected to take approximately 2.5 hours and is free of any cost to the customers.

All Mazda dealerships nationwide have already been notified about the Preventive Service Campaign as early October 13, 2020. All dealerships also already have a full Vehicle Identification Number (VIN) list of all the vehicles included in the campaign. The implementation of the service campaign was immediately after the filing was completed with the Department of Trade and Industry on Tuesday, October 20. 

Mazda states that all the necessary replacement parts have been brought in, and have already been distributed to all of its dealerships. The Japanese brand further iterates that communications from the dealerships to the customers are already ongoing, with the guarantee that all vehicles affected by the campaign will be served immediately upon their scheduled arrival. 

Mazda customers are also encouraged to contact their respective dealerships to know if their vehicle is included in the campaign. Customers must have at the ready, their VIN or chassis number, as indicated on the OR/CR of the vehicle. The local website of Mazda has also been updated with the vehicle containing the lists of all VINs covered by the Preventive Service Campaign. 

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