Suzuki Philippines receives 3 Global Awards for After Sales Excellence

Suzuki Motor Corporation recently gathered its subsidiaries, distributors, and affiliates from all over the world for the highly coveted 2014 After Sales Awards held in Bangkok, Thailand. There, Suzuki Philippines bagged 3 global awards of excellence showing its strong commitment to serve and provide excellent customer relations in its home country.

The awards they received include 1st place in Customer Relationship Management, 1st place in Training, and 2nd place in Product Quality.

These awards are a testament to Suzuki’s dedication to the Philippine auto market, and our commitment to deliver only the best products and services to our Filipino customers,” said Hiroshi Suzuki, President of Suzuki Philippines.

The team from Suzuki Philippines performed well in the category for Customer Relationship Management. On the basis of prompt and professional response to customer letters, presence of a database for customer inquiries, record of customer feedback and complaints, and proper staff training, the team had exceptionally hit all metrics to land in 1st place.

The team also placed 1st in Training, which was shared with 14 other Suzuki subsidiaries. In this category, they were scored based on their established training programs and the execution of said programs across all dealerships.

Meanwhile, the team also placed 2nd in Product Quality as it competed against 7 other subsidiaries. This category calls for prompt and diligent filing of Field Technical Information Reports forwarded to Suzuki branches in Japan, Indonesia, and India.

“Receiving such an honor serves as a challenge for Suzuki Philippines to continuously improve and perform even better in the future,” Hiroshi added.